Collections Manager/Collections Specialist

Collections Manager/Collections Specialist

Phillips Law Group/Dayes Law Firm a leader in Tax Law, is seeking a dedicated and experienced Collections Manager and specialist to work in our collections department. The ideal candidate will have a proven track record of successfully managing collections and improving financial recovery rates. You will be responsible for leading a team of collections specialists to ensure that all collections activities are conducted professionally, ethically, and in accordance with company policies and regulations.

Company Offers:

  • Competitive salary will be commensurate with experience and education
  • Employer-paid Health Savings Account
  • Medical Insurance
  • Vision
  • Dental
  • Employer-paid Life Insurance
  • Voluntary Life Insurance
  • 401(k) with Employer Match


$45,000 DOE


  • Develop and implement effective collections strategies to maximize debt recovery and improve cash flow.
  • Manage and oversee the daily operations of the collections department, including staff performance, workload distribution, and compliance with laws and regulations.
  • Negotiate payment plans with delinquent accounts while maintaining a positive and professional relationship with customers.
  • Generate and review reports on aged receivables and collections efforts, providing insights and recommendations to senior management.
  • Train and mentor collections staff on best practices, negotiation techniques, and legal requirements.
  • Collaborate with the legal department to prepare and pursue legal actions against non-compliant accounts when necessary.
  • Ensure the collections team adheres to company policies and procedures, as well as federal, state, and local laws governing debt collection.


  • Minimum of 2-3 years of experience in collections or a similar financial role, with at least 2 years in a managerial collections capacity.
  • Strong understanding of collections regulations and laws, including the Fair Debt Collection Practices Act (FDCPA).
  • Excellent communication, negotiation, and interpersonal skills.
  • Proven ability to lead and motivate a team to achieve targets and improve performance.
  • Proficiency in collections software and Microsoft Office Suite, Salesforce a plus.
  • Detail-oriented with strong analytical and problem-solving skills.

About Company

Our team is dedicated to winning our clients’ cases and we take pride in working hard to achieve the best possible results. Over the years Phillips Law Group/Dayes Law Firm has earned a stellar reputation throughout Phoenix, Arizona, and beyond. We are leaders in the Arizona business world and giving back to our local community is very important to us.